Delete Your Account

This page explains how to delete your Klipr Climbing account and your data. It is the public account-deletion page for the app's store listings. The service is operated by Nick Armel, operating as Klipr Climbing.

Delete from inside the app

In-app account deletion is not available yet. Use the email request below.

Request deletion by email

Until in-app deletion is available, you can ask us to delete your account.

Send an email to [email protected] from the email address registered to your account.
Use the subject "Delete my account".
Include your username in the message.

What we verify. We check that the request comes from the email address on the account and that the username matches. If you signed in with Google (or, once enabled, Facebook or Apple) and your account email differs from the one you write from, tell us which provider you used. We may ask a follow-up question to confirm it is you. We will not ask for your password.

Records. The email you send to request deletion is itself kept for up to 24 months as a record that we handled your request (see Privacy Policy, section 9).

Turnaround. We aim to complete deletion within 30 days of verifying your request, and we will confirm by email when it is done.

What is deleted

Your profile, including display name and home gym.
Your username reservation, so the username is released for others to claim.
Your avatar image.
Your sign-in account and the email address linked to it.

What is kept, anonymised

Your routes, photos and activity. When we process your deletion, the routes and route photos you published, and your activity on routes (attempts, sends and likes), are kept but anonymised. They are no longer linked to you and are shown under a "Deleted climber" placeholder.
Gyms you added or edited stay, because they are shared reference data owned by no one.

If you would rather have specific routes removed entirely, delete the routes you created in the app before asking us to delete your account, or tell us in your email which routes to remove.

Newer versions of the app are designed to remove location and camera metadata (EXIF/GPS) from photos before upload; photos uploaded with earlier versions may still contain it. You can email [email protected] to ask us to remove a photo that contains location metadata. See Privacy Policy section 5.

If you are in the EU/EEA or UK, deleting your account is how you exercise your right to erasure. The same email address can be used for your other rights (access, rectification, portability, restriction, objection and withdrawing consent). See Privacy Policy, section 11. Content that is anonymised so that it can no longer be linked to you is no longer personal data.

Backups and residual copies

Deleted data may remain in backups and logs for a limited time before it is overwritten. Copies already held by third parties, such as advertising providers, are governed by their own policies.

Questions

Contact [email protected]. See also our Privacy Policy and Terms of Use.